Frequently Asked Questions
Hand Stiched vs Machine Stitched
We take the time to exclusively hand stich all our products.
Using the saddle-stitch method, this provides the optimal strength and durability, as each stitch functions as its own secure knot.
In addition to our meticulously handcrafted pieces, we also offer machine-stitched products, maintaining high quality and precision across our entire collection.
Custom / Wholesale requests
Eco-friendly
Our commitment is to exclusively acquire materials from eco-friendly sources. Embracing the values of recycling and reusing. We design products meant to endure, with the intention of passing them down to future generations.
This also extends to our packaging materials! Find out more on the About Us page.
What is Full-grain leather?
Full-grain leather is the highest quality leather available, known for its durability and natural appearance. It is made from the top layer of the hide, retaining the grain and character marks, making it rugged and elegant.
Find out more on Our Leathers
Do you offer product personalization?
Yes! We provide customization options such as name engraving, initials.
Contact us to share your idea, and we’ll craft it for you.
How do I care for my leather products?
Leather requires simple care:
- Keep it dry and avoid harsh sunlight
- Use a leather conditioner every 3–6 months
- Store in a cool, ventilated space
This ensures your leather ages beautifully and lasts a lifetime.
Do you offer wholesale pricing?
Yes, we provide wholesale options for select products. If you're a retailer or business, contact us for bulk pricing and custom orders.
Do leather products change color over time?
Yes. High-quality leather naturally develops a patina, a rich and unique finish that forms as it ages. This is a mark of premium full-grain leather.
What is your return or exchange policy?
We accept returns or exchanges for unused items within 7 days. Customized or engraved products are not eligible for returns.
Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times vary depending on the destination, and tracking is provided for all orders.
Why don’t you offer Cash on Delivery (COD)?
To ensure a smooth and reliable shopping experience, we only accept prepaid orders. This helps us reduce fake or incomplete orders and allows us to focus on serving genuine customers with the highest quality products.
How can I place an order without COD?
Simply add your desired item to the cart, proceed to checkout, and complete your purchase using our secure online payment options. Once your payment is confirmed, your order is processed immediately and will be delivered in 2-3 business days.
Is online payment safe on your website?
Yes, 100%. We use secure, encrypted payment gateways that protect your financial information. Your data is never stored or shared.
How do I know my order is genuine after making payment?
We keep you updated at every step:
- Order confirmation
- Processing update
- Packaging update
- Shipping + tracking number
This ensures complete transparency and trust.